Shipping & Returns

SHIPPING RATES

Singapore: Standard rate of $4 shipped via Smartpac. Please select Expedited rate for urgent orders via GrabExpress at a flat rate of $22.

International: Standard rate for all orders is $15 and shipped via Singpost's registered mail. Please email Atelier.Convallaria@gmail.com for Expedited rates.

WHAT IS YOUR SHIPPING POLICY?

We ship within 3 business days from placing an order. Once your item has been shipped, you will receive a confirmation email with tracking info. Allow one day for tracking info to update.

Please note that the international buyers are responsible for all international duties and taxes incurred with the shipment.

We are not responsible for any delivery delays or lost packages once the package is in possession of the third-party carrier. In case of lost package, please contact the shipping carrier immediately. We will do our best to assist you in tracking down your order.

WHAT IS YOUR EXCHANGE, RETURN AND CANCELLATION POLICY?

All sales are final. Due to hygiene reasons, we do not accept returns and exchanges for any products. Please take this into consideration before you checkout. 

We will honor order cancellation requests if the request is made within 24 hours of placing your order.

If you have any questions about your order, please email us at Atelier.Convallaria@gmail.com