Refund policy

Returns & Exchanges 

Due to hygiene reasons, return and/or exchange of jewellery is not accepted unless item is damaged during delivery. 

Damages and issues
Please inspect your order upon reception and contact us at atelier.convallaria@gmail.com immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

If your return is accepted, we’ll send instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at atelier.convallaria@gmail.com.